The audience is right here to support users within these moments

The audience is right here to support users within these moments

The audience is right here to support users within these moments

Virgin Money understands that peoples’ facts transform; you’ll be able to experience financial hardships because of unemployment, burns, problems, a natural emergency, or other unforeseen effect on your household money and you can/otherwise costs.

If you find yourself worried about your financial position and you may think you are stressed or will get struggle to meet your financial commitments, we would be able to help you.

How do we assist?

When your monetary points enjoys changed and you’re not able to pay your bank account(s), you can request guidance of the finishing our On the web Hardship Application form. Please make certain you have access to the new mobile matter you really have entered with our company. A password would be sent to establish your term before you could can also be proceed with the application.

Excite also provide facts about your income, expenditures and property available before you can initiate the application form. Once you begin filling out your information, just be sure to complete the application as you will getting struggling to save yourself and you can go back to the shape in the an afterwards phase.

If you can’t supply the online Difficulty Form, you might pertain by getting a duplicate of your own PDF Adversity Application and you will emailing so you can united states from the or post so you can us at PO Container 3453 Quarterly report NSW 2001.

  • Citigroup Pty Ltd ABN 88 004 325 080 (“Citibank”) AFSL/Australian borrowing permit 238098 ‘s the borrowing merchant and issuer out of the newest Virgin Currency Credit card. If you hold other Citigroup Playing cards, Able Credit, Consumer loan tool (s) also mate issues their request pecuniary hardship guidelines would-be applied to all your profile.
  • As soon as we have obtained your own finished application, our agents tend to contact you to mention your situation and possibilities which may be open to help.
  • You are not required to promote supporting data files during the time your fill in the job. We will inform you if we want supporting files, examples include however restricted to Bank Statements, proof of earnings and/otherwise scientific certificate.
  • If you were or continue to be spending money on insurance policies to the the Bank card membership(s) you will be eligible to make a claim on the insurance provider. Your bank account statement will mean title of insurer you must get in touch with. An agenda won’t preclude you from making an application for financial hardship guidance for those who nevertheless require it.
  • Ever since i receive the demand that you need monetary difficulty advice and you will when you look at the techniques such as the big date you are on a prescription program, their cost record will be claimed as ‘blank’ with the borrowing bureaus. This is certainly practical habit whenever revealing having users feeling monetaray hardship.
  • Your card / account may be suspended ever since i found the job for hardship assistance, while accepted, when you look at the entire several months you are on pecuniary hardship. Capability to interact post debt Difficulty advice will be based on your own cards or account reputation.

Currently used?

If we discovered your application, all of our Monetaray hardship Group tend to evaluate your application to decide qualification and solutions, and certainly will get in touch with you to talk about the second procedures.

During this time, if for example the issues changes or if you must mention the application you could potentially get in touch with our very own Financial hardship Class toward 1800 255 304 regarding 9am-9pm, Saturday – Saturday (Sydney installment loans WI day) except social getaways.

Help Documents

You’re not necessary to promote help data during the time you complete the application. We will reveal when we want help data files.

Call us

If you need more information regarding how we possibly may be capable work with you when you’re experience economic issue inside appointment your commitments, otherwise would love assistance with doing an application, excite call us to your 1800 255 304 Tuesday to Tuesday regarding 9am to help you 9pm AEST, excluding social getaways.